Refund policy

Return & Refund Policy

Thank you for shopping with rmsbeauty. We strive to ensure you are fully satisfied with your purchase. Please review our return and refund policy below.

Order Processing and Shipping

Once you place an order, please allow 1-2 business days for us to process it. Shipping typically takes between 5-10 business days depending on your location and shipping method chosen at checkout.

Cancellation Policy

If you wish to cancel your order, please contact us within 12 hours of placing it. Cancellations made after this window may not be accepted as orders may already be processed or shipped.

Return Policy

You may request a return within 30 calendar days of receiving your order. To be eligible for a return, items must be unused, in original packaging, and in the same condition that you received them.

Customers are responsible for any return shipping costs except in cases where the product received is defective, damaged, or incorrect. In those cases, please contact us at nanglencaoLich129@gmail.com and we will provide instructions for returning the item at no cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and a credit will automatically be applied to your original payment method.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on your delivery address and selected shipping option. Shipping fees are non-refundable.

How to Initiate a Returna

To start a return, please contact our customer support team at nanglencaoLich129@gmail.com with your order number and reason for return. We will provide you with further instructions on how to proceed.